Privacy Policy
PsychUp Nursing PC respects your privacy. This policy explains what we collect through this website, why we collect it, and the choices you have.
Effective date:
Information we collect
We only ask for what we need to respond to you. Depending on which form you use, that may include:
- Contact form — your name, email address, phone number, the state you're located in, the topic of your question, and any message you write.
- Medication refill form — the patient's name, date of birth, phone number, email address, medication and dose, preferred pharmacy, and any notes you add.
- Newsletter signup — your name and email address, so we can send you practice news and mental-health resources.
- Analytics — if you consent to analytics cookies, general usage data such as pages viewed, approximate region, and device or browser type.
How we use your information
We use the information you submit to schedule and manage appointments, answer your questions, and process medication refill requests for established patients. With your consent, we use analytics data to understand how the site is used so we can improve it.
If you subscribe to our mailing list, we use your name and email address only to send you practice news and mental-health resources. You can unsubscribe at any time by replying to any email we send, or by contacting us using the details below. Subscribing is never required to receive care, and we do not add patients to the list automatically.
We do not sell your information, we do not use it for third-party advertising, and we do not build marketing profiles from it.
How your information reaches us
Form submissions are delivered to our clinical team by email through Google Workspace (Gmail), our email provider. Information you send through a website form is not a substitute for your medical record, and this website is not a patient portal.
Please do not include detailed clinical or sensitive health information in the free-text fields — send only what we need to reach you and route your request.
How we protect your information
We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or misuse. The site is served over encrypted connections (HTTPS), and access to submitted requests is limited to staff who need it to do their jobs.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
How long we keep it
We keep website inquiries and refill requests only as long as needed to handle the request and meet our record-keeping obligations. Mailing-list details are kept until you unsubscribe. Information that becomes part of your medical record is governed by our HIPAA Notice of Privacy Practices rather than by this policy.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal or clinical record-keeping requirements we must follow. To make a request, call us at +1 (888) 783-1883 or email support@psycheup.com.
You may also withdraw your consent to analytics cookies at any time — see our Cookie Policy.
Children's privacy
We treat and serve minors, but this website is intended to be used by adults. If you are a parent or guardian requesting care for a child, please submit the request yourself.
Changes to this policy
We may update this privacy policy from time to time. When we do, we will post the revised policy on this page and update the effective date above.
Contact us
Questions about this policy, or a request about your information? Reach our team by email at support@psycheup.com or by phone at +1 (888) 783-1883. We reply within 24 hours.
You can also write to us at PsychUp Nursing PC, 6245 Delongpre Ave, 2nd Floor, Los Angeles, CA 90028.